Cognition360
Unlock the Power of Your PSA Data.
Overview
Cognition360 is a powerful business intelligence and analytics platform designed specifically for MSPs running on ConnectWise Manage. It extracts PSA data into a data warehouse and uses Power BI to deliver a suite of pre-built, interactive dashboards and reports. These reports provide deep insights into profitability, service desk efficiency, agreement performance, and more, enabling data-driven decision-making for MSP leadership.
✨ Key Features
- Pre-built Power BI Dashboards
- Client and Agreement Profitability Analysis
- Service Desk Performance Metrics
- Technician Utilization and Efficiency Reports
- Project Profitability
- Sales Pipeline Analysis
- Data Warehouse as a Service
🎯 Key Differentiators
- Provides much deeper, more sophisticated analytics than competitors.
- Delivers a pre-built data warehouse, saving significant development time.
- Leverages the full power of Microsoft Power BI for customization.
Unique Value: Moves beyond simple dashboards to provide true business intelligence, uncovering deep insights into profitability and efficiency that are impossible to see from within the PSA itself.
🎯 Use Cases (5)
✅ Best For
- Discovering that a specific fixed-fee agreement is consistently unprofitable.
- Analyzing ticket resolution times to identify training needs for technicians.
- Creating a custom report on project margins to improve future quoting.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Serving as a primary vCIO roadmapping tool
- Hardware asset lifecycle and warranty management
- Direct client-facing portal
🏆 Alternatives
Offers significantly more powerful and detailed analytics than BrightGauge, and provides a ready-to-use solution compared to the high cost and complexity of building a custom data warehouse and Power BI reports from scratch.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
💰 Pricing
✓ 14-day free trial
Free tier: NA
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