Datadog Incident Management
Declare, investigate, and resolve incidents, all within Datadog.
Overview
Datadog Incident Management is a product within the Datadog platform that allows teams to manage incidents from declaration to resolution without leaving their monitoring tool. It leverages the rich context from Datadog's monitoring, APM, and logging products to accelerate investigation. Features include an interactive incident timeline, automated post-mortems, and integrations with communication tools.
✨ Key Features
- Incident Declaration from Monitors
- Interactive Incident Timeline
- Automated Datadog Dashboards
- Task Management
- Post-mortem Generation
- Integration with Slack, Jira, etc.
🎯 Key Differentiators
- Deeply integrated with Datadog's best-in-class observability platform.
- Provides immediate access to monitoring context during an incident.
- Simplifies the workflow from alert to resolution.
Unique Value: Streamlines incident response by embedding management tools directly within the observability platform, eliminating the need to switch contexts between monitoring and incident tooling.
🎯 Use Cases (4)
✅ Best For
- Seamlessly transitioning from a monitoring alert to a managed incident within Datadog.
- Collaborating on an incident with all relevant monitoring data automatically attached.
- Automating the creation of post-mortems with key graphs and metrics.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not use Datadog for monitoring.
- Teams that need a standalone, dedicated on-call scheduling and alerting platform.
🏆 Alternatives
While it doesn't replace the need for a dedicated on-call tool like PagerDuty for many, it provides a much more integrated investigation experience for teams that live in Datadog.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Core features are free with a Datadog subscription.
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