Dialpad
The AI-Powered Customer Intelligence Platform.
Overview
Dialpad is a modern business communications platform that leverages Artificial Intelligence to provide insights and automate tasks. Its services include voice calls, video meetings, and team messaging, all integrated into a single application. A key feature is Dialpad Ai, which offers real-time transcription, sentiment analysis, and post-call summaries to enhance communication and productivity.
✨ Key Features
- AI-powered real-time transcription
- Voicemail transcription
- Unlimited calling
- Business SMS and MMS
- Video meetings
- Call recording
- Real-time analytics and reporting
🎯 Key Differentiators
- Proprietary AI for real-time insights
- Modern, user-friendly interface
- Strong focus on voice intelligence
Unique Value: Turns conversations into actionable insights with the power of AI.
🎯 Use Cases (3)
✅ Best For
- Improving agent performance with real-time AI assistance
- Automating note-taking and call summaries
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that do not want or need AI-driven features
🏆 Alternatives
Offers more advanced and integrated AI capabilities than most competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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