Freshdesk Contact Center (formerly Freshcaller)
A modern, cloud-based phone system for support and sales.
Overview
Freshdesk Contact Center is a cloud-based phone system that helps businesses manage their call center operations. It allows for the setup of a call center without any hardware, enabling teams to handle calls from anywhere. It's tightly integrated with Freshdesk's helpdesk software, providing a unified platform for customer support. Key features include smart escalations, call routing, and performance monitoring.
✨ Key Features
- Voicemail with transcription and routing
- Multi-level IVR
- Smart escalations and call routing
- Call recording and monitoring
- Real-time dashboards and reports
- Holiday and business hour routing
- Virtual and international numbers
🎯 Key Differentiators
- Seamless integration with the Freshworks ecosystem
- User-friendly interface
- Affordable pricing with a free tier
Unique Value: A single, unified platform for all your customer service and sales communication.
🎯 Use Cases (3)
✅ Best For
- Providing a unified agent experience by combining phone support with ticketing in Freshdesk
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not using or planning to use the Freshworks ecosystem of products
🏆 Alternatives
Offers deeper integration with other Freshworks products than any competitor.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Pro tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Pay-per-minute for calls. Basic features.
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