Knowmax
AI-powered Knowledge Management for Enterprises.
Overview
Knowmax is an AI-powered knowledge management platform designed for customer experience (CX) teams to streamline support and deliver consistent answers across channels. It moves beyond traditional knowledge bases by offering tools like decision trees for guided workflows, visual guides, and AI-powered search. This helps organizations reduce agent training time, improve first-contact resolution, and empower customers with effective self-service.
✨ Key Features
- AI-powered contextual search
- Interactive decision trees for guided workflows
- Visual how-to guides and device simulators
- Centralized knowledge base
- Multichannel and multilingual content delivery
- Content analytics and performance reports
🎯 Key Differentiators
- Interactive decision trees for process guidance
- Visual guides and simulators for technical support
- Focus on omnichannel knowledge delivery for customer service
Unique Value: Transforms static knowledge articles into actionable, guided workflows, empowering support agents and customers to find the right answers faster.
🎯 Use Cases (5)
✅ Best For
- Guiding call center agents through complex troubleshooting steps
- Powering customer-facing FAQ and help centers
- Providing consistent information across chat, voice, and web support
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Marketing content distribution
- Sales collateral management
- Simple document storage
🏆 Alternatives
Offers more interactive and guided knowledge tools (like decision trees) compared to traditional knowledge bases that are primarily article-based.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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