Q-nomy

Orchestrate the Customer Journey.

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Overview

Q-nomy provides a comprehensive platform for managing customer journeys across physical and digital channels. While not exclusively for healthcare, its Q-Flow platform is widely used in hospitals and clinics for patient flow management. This includes virtual queuing, appointment scheduling, and a virtual waiting room to manage patient arrivals and wait times.

✨ Key Features

  • Appointment Scheduling
  • Virtual Queuing
  • Patient Flow Management
  • Digital Signage
  • Business Process Management
  • Customer Interaction Management

🎯 Key Differentiators

  • Focus on customer journey orchestration
  • Omnichannel capabilities (physical and digital)
  • Scalability for large enterprises

Unique Value: Optimizes the entire patient journey, from appointment scheduling to service delivery, across all touchpoints.

🎯 Use Cases (4)

Hospitals and clinics Government agencies Retail stores Banks

✅ Best For

  • Managing patient flow and reducing wait times in large healthcare facilities.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small clinics needing a simple video telehealth solution.

🏆 Alternatives

Veradigm (formerly Allscripts) Epic Cerner

Provides a more holistic approach to patient flow management compared to standalone virtual waiting room tools.

💻 Platforms

Web

🔌 Integrations

Various back-office systems via API

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (All tier)

🔒 Compliance & Security

✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO

💰 Pricing

Contact for pricing
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