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ServiceNow Asset Management

Automate the full lifecycle of your IT assets.

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Overview

ServiceNow IT Asset Management (ITAM) is an enterprise-grade solution that manages the financial, contractual, and inventory aspects of IT assets. It is deeply integrated with the Now Platform, connecting asset data with the CMDB, service management, operations, and security. This allows for the automation of the complete asset lifecycle, from procurement to disposal, while optimizing costs and reducing risk.

✨ Key Features

  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Cloud Cost Management
  • Enterprise Asset Management (EAM)
  • CMDB Integration
  • Automated Workflows
  • Contract & Vendor Management

🎯 Key Differentiators

  • Single platform architecture (Now Platform)
  • Deep integration with ITSM, ITOM, and other ServiceNow modules
  • Powerful low-code workflow and automation engine

Unique Value: Provides a single, unified platform to manage all enterprise assets, automate their entire lifecycle, and connect asset data to every other business process, from service to security.

🎯 Use Cases (4)

Managing the entire IT asset lifecycle in a large enterprise Optimizing software license spend and ensuring compliance Automating IT procurement and refresh workflows Tracking and managing non-IT enterprise assets (e.g., facilities, fleet)

✅ Best For

  • Global enterprises standardizing their IT and asset management processes on a single platform
  • Highly regulated industries requiring strong audit and compliance trails for assets

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small to medium-sized businesses due to cost and complexity
  • Organizations needing a simple, standalone asset tracking tool

🏆 Alternatives

Flexera One Ivanti BMC Helix

Offers a more integrated, single-platform solution compared to best-of-breed point solutions, eliminating data silos and reducing the complexity of integrations.

💻 Platforms

Web iOS Android API

🔌 Integrations

Workday SAP Microsoft SCCM Jamf CrowdStrike Virtually any enterprise system via IntegrationHub

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Included in subscription tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 1 Type II ✓ SOC 2 Type II ✓ ISO/IEC 27001 ✓ FedRAMP High ✓ HIPAA ✓ PCI DSS

💰 Pricing

Contact for pricing
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