Swell
The Customer Experience Platform for Local Business.
Overview
Swell provides a suite of tools designed to help local businesses enhance their online reputation and streamline customer interactions. The platform automates the process of requesting reviews, enables communication via text message, and offers a convenient way to collect payments, all aimed at improving the customer experience and driving business growth.
✨ Key Features
- Review Management
- Webchat
- Text Messaging
- Payments
- Surveys
🎯 Key Differentiators
- Strong focus on the healthcare vertical (dental, medical)
- Simple, intuitive user interface
- All-in-one platform combining reviews, messaging, and payments
Unique Value: Swell provides local businesses, especially in healthcare, with a simple and effective platform to automate growth by getting more reviews and making it easier for customers to connect and pay.
🎯 Use Cases (4)
✅ Best For
- Improving the online reputation of dental and medical practices
- Enhancing customer communication for home service businesses
- Streamlining payments for small businesses
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with complex needs
- Businesses that do not interact directly with consumers
🏆 Alternatives
Swell is often considered a more user-friendly and cost-effective alternative to Podium, offering a similar core feature set tailored for small to medium-sized local businesses.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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