Teamwork Desk
Finally, a help desk that turns client requests into profits.
Overview
Teamwork Desk is a help desk software designed to help teams manage customer support by centralizing communications into a shared inbox. It converts every client email and message into a manageable ticket that can be prioritized, assigned, and tracked. The software aims to improve agent productivity, streamline workflows, and enhance the overall customer experience.
✨ Key Features
- Shared Team Inbox
- Ticket Management
- Automation & Triggers
- Customer Portal
- Knowledge Base
- Reporting & Analytics
- Collision Detection
🎯 Key Differentiators
- Seamless integration with Teamwork.com project management
- Focus on agency and client work
- User-friendly interface
Unique Value: Provides a unified workflow for managing the entire client support journey, from ticket to task, by deeply integrating with a powerful project management platform.
🎯 Use Cases (4)
✅ Best For
- Turning client emails into trackable tickets
- Integrating support tickets with project management tasks in Teamwork.com
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams that do not require integration with a project management tool
🏆 Alternatives
Its key advantage is the native integration with Teamwork.com, making it the ideal choice for businesses already using that platform for project management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Scale tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Up to 3 users
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