Kaseya VSA (Unified Documentation)
The Ultimate RMM Solution for Next-Gen IT Management.
Overview
Kaseya's approach to documentation is centered around its acquisition of IT Glue, the market leader. The documentation capabilities are deeply integrated within the Kaseya VSA (RMM) and BMS (PSA) platforms. This strategy, dubbed 'Unified Documentation,' allows technicians to access the rich, structured information from IT Glue contextually, directly from the VSA interface when looking at a specific asset or client. This eliminates platform switching and ensures that the powerful features of IT Glue are a native part of the Kaseya workflow.
✨ Key Features
- Deep IT Glue Integration
- Context-aware information from RMM
- Automated documentation updates from VSA
- Centralized password management
- Procedural documentation and runbooks
- Asset and configuration tracking
🎯 Key Differentiators
- Owns and deeply integrates the market-leading documentation tool (IT Glue).
- Strong focus on workflow automation between RMM and documentation.
- Part of the comprehensive 'IT Complete' platform vision.
Unique Value: Provides the power of the market-leading documentation platform, IT Glue, as a seamless, integrated component of its RMM, maximizing technician efficiency and data accuracy.
🎯 Use Cases (4)
✅ Best For
- A technician sees an alert in VSA and immediately clicks a tab to view the device's full documentation and credentials from IT Glue.
- A new server discovered by VSA is automatically created as a configuration item in IT Glue.
- Running a standardized checklist from IT Glue to troubleshoot an issue identified in VSA.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the Kaseya ecosystem
- Users who want a documentation tool completely separate from their RMM vendor
🏆 Alternatives
While ConnectWise and NinjaOne build their own integrated documentation, Kaseya's approach leverages the full, mature feature set of IT Glue, which is a significant advantage in capability.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (N/A tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
🔄 Similar Tools in MSP Documentation Tools
IT Glue
A SOC 2 compliant, IT documentation platform that helps MSPs standardize documentation, create SOPs,...
Hudu
A comprehensive IT documentation platform that can be self-hosted or cloud-hosted, focusing on secur...
ITBoost
An IT documentation platform by ConnectWise that centralizes documentation, password management, and...
N-able Passportal
A cloud-based password and documentation management solution built for MSPs to improve security and ...
Confluence
A flexible team collaboration and knowledge management tool used for creating, sharing, and collabor...
NinjaOne Documentation
A fully integrated documentation feature within the NinjaOne RMM platform, designed to link document...