ProProfs Help Desk
Delight customers with human-centric support.
Overview
ProProfs Help Desk is a cloud-based ticketing system that helps businesses streamline their customer support processes. It provides a shared inbox to manage customer conversations from various channels, along with tools for automation, reporting, and self-service. ProProfs Help Desk is part of a larger suite of business tools from ProProfs.
✨ Key Features
- Shared Inbox
- Ticketing System
- Automation and Canned Responses
- Knowledge Base
- Live Chat
- Surveys and Feedback
- Reporting and Analytics
🎯 Key Differentiators
- Simplicity and ease of use
- Affordable pricing with a free plan
- Integration with the ProProfs suite of tools (Quiz, Survey, Chat)
- Focus on core help desk functionalities
Unique Value: Provides a simple, clean, and affordable shared inbox solution that helps teams organize customer conversations and resolve issues faster.
🎯 Use Cases (3)
✅ Best For
- Centralizing customer support emails into a shared inbox
- Automating ticket assignment and responses
- Creating a self-service knowledge base to reduce support requests
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs requiring a platform with RMM and PSA capabilities
🏆 Alternatives
Offers a more straightforward and less expensive alternative to more complex systems like Zendesk, focusing on the essential tools needed for effective email and chat support.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: 1 agent, limited features
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