ServiceNow IT Operations Management (ITOM)
Gain visibility, prevent issues, and automate resolution.
Overview
ServiceNow ITOM provides AIOps capabilities within the broader ServiceNow platform, combining AI/ML with deep ITSM integration. It helps organizations gain visibility across their hybrid IT environments, reduce event noise, predict and prevent outages, and automate remediation workflows.
✨ Key Features
- Predictive AIOps
- Service health dashboards
- Automated discovery and service mapping
- Event management and noise reduction
- Automated remediation playbooks
🎯 Key Differentiators
- Deep integration with ServiceNow's ITSM and CMDB
- End-to-end platform for service and operations management
- Strong workflow automation capabilities
Unique Value: Provides a single platform for managing IT services and operations, breaking down silos between development, operations, and service management teams.
🎯 Use Cases (4)
✅ Best For
- Integrating AIOps with ITSM for streamlined incident resolution
- Automating responses to common IT alerts
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not already invested in the ServiceNow ecosystem
🏆 Alternatives
Offers a more integrated ITSM and AIOps experience compared to competitors that require integration between separate platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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