ManageEngine ServiceDesk Plus
IT service management software for a hybrid workforce.
Overview
ManageEngine ServiceDesk Plus is a full-stack IT Service Management (ITSM) solution that combines help desk, asset management, project management, and a CMDB. It is designed to help IT teams of all sizes manage their IT operations and deliver world-class service. Available in both cloud and on-premise versions, it offers extensive customization, powerful automation, and is built on ITIL best practices to manage the entire lifecycle of IT tickets.
✨ Key Features
- Incident Management
- IT Asset Management
- Service Catalog
- CMDB
- IT Project Management
- Change Management
- Knowledge Base
- Available On-Premise and Cloud
🎯 Key Differentiators
- Availability of both cloud and on-premise versions.
- Broad feature set covering help desk, assets, and projects.
- Competitive pricing, especially for the feature set.
- Part of the extensive ManageEngine suite of IT tools.
Unique Value: Provides a complete, ITIL-ready service desk solution with extensive features and the flexibility of cloud or on-premise deployment, at a highly competitive price point.
🎯 Use Cases (4)
✅ Best For
- Organizations of all sizes needing a feature-rich, ITIL-compliant service desk.
- Companies that require the flexibility of an on-premise deployment.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small MSPs looking for a simple, cloud-native platform with integrated RMM and billing.
- Teams who prioritize a highly modern and minimalist user interface.
🏆 Alternatives
Offers a more comprehensive feature set for its price compared to many competitors and provides the on-premise option that is rare among modern ITSM tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: N/A
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